# Member education

As part of the CMS Interoperability and Prior Authorization Final Rule (CMS-0057-F), payers must provide plain language resources to members at specific points of contact. 1upHealth provides template content for these resources which can be used as material on your website or in member communications. Engage the appropriate members of your organization for feedback, approval, and guidance on where these resources should be published.

## Member opt-out process

Members are opted-in to the Provider Access API by default, but they can choose to opt-out at any time.

1upHealth can integrate with your Identity Provider (IdP) so that members can begin the opt-out process with their existing member insurance credentials. Once a member clicks on the link to opt-in, their Single Sign On (SSO) information is used to verify their identity for 1up so they don't need to login or create a second account to opt-out.

Members are redirected to 1up's opt-out site where they go through the following process:

1. Review the educational materials.
2. Choose to opt-out. If they choose to opt-in then the process ends and they can navigate away from the opt-out site.
3. Click **Submit**.