Designed to meet CMS Interoperability and Prior Authorization Final Rule (CMS-0057-F) requirements and leveraging industry standards, the 1up Patient Access API eliminates the manual burden of sharing data with members.
Our FHIR-based API easily integrates with third-party applications, enabling your members to use the application of their choice to access and share their clinical, claims, encounter, and prior authorization data. This automated process accelerates data sharing, improves member experience, and saves payers significant time and money.
Your Auth App implementation can use both the English and Spanish languages. Contact your 1up Client Partner to enable support for the Spanish language.
The 1up Platform offers two methods for health app authentication: the 1upHealth hosted authentication solution and the health plan's authentication option.
The 1upHealth authentication application can be deployed to any of the 1up hosted environments. We can customize the solution for each customer. We use member identification characteristics for member verification, such as the member's first name, last name, birth date, and member ID. The 1upHealth Platform associates an email address with the member's profile and sends an authorization code to the member in an email message.
1upHealth can also integrate with a health plan's existing authentication solution, such as an Identity Provider (IdP) or member portal. For this option, 1up uses an API to send an authentication request and receive a response from the client's IdP.
As a health plan member, you can use the 1upHealth Auth App to authorize third-party apps to get access to your healthcare data.
The Auth App is available in English and Spanish. If your health plan has enabled the Spanish language option for their implementation, you can enable Spanish in your browser settings.
Ensure that you have your member ID for your health plan before starting this process. If you have already created an account, you can login with your email.
- Select your health plan in the third-party app of your choice. If your plan is partnered with 1upHealth, you are navigated to the 1up Auth App page for your health plan.
- Click Sign in.
- Click Click here to register.
- Enter all of the requested information and click Verify identity.
- Enter your email address to receive a confirmation code and click Send code to my email.
- Enter the code you received and click Confirm code.
- If you have multiple members in your account, select the member whose data you want to share.
- If you want to share data from a sensitive category, select those categories and click Confirm information to be shared.
- Review the approval message and click Approve data share.
If you encounter issues with sharing your health data with third-party applications, contact your health plan's member services or the third-party application's support team for assistance. The table below outlines which team to contact based on common issues or questions.
| Issue | Contact |
|---|---|
| Data privacy question | Health plan member services |
| Incorrect data in the third-party app | Health plan member services |
| Unable to create an account | Health plan member services |
| Did not receive email | Health plan member services |
| Unable to access third-party app or authentication issues | Third-party app support team |
| Generic questions about the third-party app | Third-party app support team |
| Unable to download third-party app | Third-party app support team |
| Third-party app isn't working or is frozen | Third-party app support team |
| Third-party app data display issues | Third-party app support team |
| Delete account | Third-party app support team |
If you contact your health plan's member services team and they determine the issue is related to the third-party app, they will redirect you to the app's support team.
You can typically find the third-party app's support contact information in the app or in the app store. The app's support team will resolve the issue or contact 1upHealth for help until the issue is resolved. The app support team will provide progress updates on the issue resolution process.